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River Cruise Company to Offer 100% Refund
MIAMI (December 2, 2006) Customers of Viking River Cruises have always been a top priority and their valuable feedback allows the company to continually improve its ships, service and programs. Now for all 2007 sailings, Viking River Cruises increases its commitment to customers by providing the Viking Service Guarantee, guaranteeing service onboard and ashore. “As the world’s leading river cruise line, Viking River Cruises sets the standard for customer service,” said Torstein Hagen, chairman and founder of Viking River Cruises. “With our new service guarantee, we are telling our passengers they are our first priority. Because of our integrated operations, we ensure their service will be excellent wherever they travel with us.” Viking River Cruises Service Guarantee states: “Should you be dissatisfied with our service upon first check-in (hotel or onboard ship) including food, personnel or shore excursions, notify us within 24 hours of the start of your cruisetour. We then have 24 hours to correct the situation. In the unlikely case that a solution is not possible, you can then depart as soon as you can and we will refund 100% of your cruise price.” The Service Guarantee also notes Viking River Cruises can assist with departure arrangements, but costs for the return trip and/or alternate travel plans are the passenger’s responsibility. About Viking River Cruises Viking River Cruises, the world leader in river cruising, offers quality service, gourmet cuisine and comfortable scenic cruising along Europe, Russia and China’s majestic rivers. The company has been honored multiple times as the top river cruise line on Condé Nast Traveler’s “Gold List” and Travel & Leisure’s “World’s Best” Awards. Travel agents have also recognized Viking River Cruises with the 2006 “WAVE” Award for “Best Overall Cruise Line for River Cruising” by TravelAge West and “Best Cruise Line: River Cruise” by Recommend magazine. Since its 1997 inception, the company has grown to a fleet of 23 vessels, and provides a unique, premium vacation to experienced travelers with an interest in geography, culture and history. For additional information, contact Viking River Cruises at 1-877-66VIKING (1-877-668-4546) toll-free or visit the company online at vikingrivercruises.com |